Return & Refund Policy
At LTK, customer satisfaction is our top priority. We take great care to ensure that our edible products, including Asafoetida, Maida Powder, Mix Health Powder, and others, meet the highest quality standards.
However, we understand that there may be instances where you need to return a product or request a refund. This policy outlines the conditions and procedures for returns and refunds to ensure a smooth resolution. We accept returns for products that are damaged, defective, or incorrect. If you receive a product that does not meet your expectations, please contact us within [Insert Timeframe, e.g., 7 days] of receiving your order. To initiate a return, reach out to us at [Insert Email] or [Insert Phone Number] with your order details and a description of the issue.
Depending on the circumstances, we may ask for photos or videos of the product to better understand the problem. Products must be returned in their original packaging, unopened, and in a resalable condition. Items that are opened, used, or not in their original condition may not be eligible for a return. We reserve the right to inspect the returned product before processing any refunds or replacements. Once your return is approved, we will provide instructions on how to send the product back to us. Please note that return shipping costs may be the responsibility of the customer unless the return is due to a mistake on our part.
Refunds are issued once we receive and inspect the returned product. If your return is approved, a refund will be processed to your original payment method within [Insert Timeframe, e.g., 7-10 business days]. Please note that some payment providers may take additional time to reflect the refund in your account. If you paid using cash-on-delivery, we will issue your refund via bank transfer or store credit, based on your preference. Exchanges are available for products that are defective, damaged, or incorrect. If you would prefer a replacement over a refund, please indicate your preference when contacting our support team.
We will ensure that the replacement is sent to you promptly once the original item is returned and inspected. Certain items may not be eligible for returns or refunds due to their nature. This includes perishable items, custom orders, or products marked as final sale. Please review the product description carefully before making your purchase. LTK is committed to providing exceptional service and addressing any issues you encounter. If you have any concerns about your return or refund request, please do not hesitate to contact our support team at [Insert Email] or [Insert Phone Number].
We are here to assist you and ensure that your experience with us is positive. We value your trust and are dedicated to resolving any issues in a fair and timely manner.